Information about shipping, delivery and ordering from us.
Shiels makes online jewellery shopping a pleasure by shipping virtually to any address in Australia. You'll find all your answers to frequently asked questions relating to shipping, right here. If you'd like to chat with someone on our team, please s
We want our jewellery to delight our customers, and we stand by the quality of our products. If for any reason, you are dissatisfied with your purchase and we conclude the goods as faulty, we will happily exchange or refund the item/s. However, the o
To request a refund for an order you are not satisfied with, simply email our customer support team expressing your desire for a refund. It would be helpful if you could provide any relevant order details in your message. Once received, our team will
Once you've chosen your item online, check your local store on the product page before adding it to your cart. If your item is unavailable, we'll show you the closest stores with available stock. During the checkout process, select Pickup under Deliv
With over 70 years of combined jewellery experience, our Insurance team are here to assist you. They will guide you through the process and assist with providing an accurate and current replacement value for your jewellery claim and then submit this
Here at Shiels Jewellers, we provide a range of different payment options for your convenience. It doesn't matter how big or small your purchase is, we have an option that will suit your needs. We accept credit or debit cards, direct deposit, and Pay
Yes, we offer both digital and physical gift cards. Gift cards expire after 3 years. Find the full terms and conditions here. No, you cannot exchange a gift card for cash. Please be assured that Shiels will accept the use of gift cards for all of its