Ordering, Shipping & Returns
Information about shipping, delivery and ordering from us.
Shipping
Shiels makes online jewellery shopping a pleasure by shipping virtually to any address in Australia. You'll find all your answers to frequently asked questions relating to shipping, right here. If you'd like to chat with someone on our team, please s
Returns & Exchanges
Click here to view our returns & exchanges policies and to start your online return.
Refunds
To request a refund for an order you are not satisfied with, simply email our customer support team expressing your desire for a refund. It would be helpful if you could provide any relevant order details in your message. Once received, our team will
Click & Collect
Once you've chosen your item online, check your local store on the product page before adding it to your cart. If your item is unavailable, we'll show you the closest stores with available stock. During the checkout process, select Pickup under Deliv
Insurance
With over 70 years of combined jewellery experience, our Insurance team are here to assist you. They will guide you through the process and assist with providing an accurate and current replacement value for your jewellery claim and then submit this
Payment
Here at Shiels Jewellers, we provide a range of different payment options for your convenience. It doesn't matter how big or small your purchase is, we have an option that will suit your needs. We accept credit or debit cards, direct deposit, and Pay
Gift cards
Yes, we offer both digital and physical gift cards. Gift cards expire after 3 years. Find the full terms and conditions here. No, you cannot exchange a gift card for cash. Please be assured that Shiels will accept the use of gift cards for all of its