With a desire to provide our customers with innovative design, the Shiels in-house expert jewellery hunters scour the globe for the latest and most beautifully crafted designs that you won’t find elsewhere, and you’ll no doubt, adore. We offer unique

<h2 id="where-are-the-items-from">Where are the items from?</h2><p id="isPasted">With a desire to provide our customers with innovative design, the Shiels in-house expert jewellery hunters scour the globe for the latest and most beautifully crafted designs that you won&#x2019;t find elsewhere, and you&#x2019;ll no doubt, adore.</p><p>We offer unique pieces that are refined, easy to wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian-owned jewellery retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!</p>

Materials

It's always best to regularly polish your silver jewellery or gold jewellery with the correct polishing cloth. Although it may not be visible immediately, paper towels and tissue can cause scratches because of the fibres in these products. Therefore,

<h2 id="isPasted">Use Jewellery Polishing Cloths For Best Results</h2><p>It&apos;s always best to regularly polish your <a href="https://www.shiels.com.au/collections/jewellery-silver" style="box-sizing: border-box; color: var(--color_url); text-decoration: none; background-color: rgb(255, 255, 255); outline: none; position: relative; transition: all 0.3s ease 0s; touch-action: manipulation; font-weight: 600; font-family: &quot;Proxima Nova Condensed&quot;, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">silver jewellery</a> or <a href="https://www.shiels.com.au/collections/jewellery-gold" style="box-sizing: border-box; color: var(--color_url); text-decoration: none; background-color: rgb(255, 255, 255); outline: none; position: relative; transition: all 0.3s ease 0s; touch-action: manipulation; font-weight: 600; font-family: &quot;Proxima Nova Condensed&quot;, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">gold jewellery</a> with the correct polishing cloth. Although it may not be visible immediately, paper towels and tissue can cause scratches because of the fibres in these products. Therefore, cloths made specifically for jewellery are the best way to maintain the sparkle in your Shiels pieces.</p><h2 id="isPasted">Clean Your Jewellery With Care</h2><p>Be careful when cleaning your own jewellery and always ensure you use the appropriate products. You can either purchase special jewellery cleaners from Shiels, or make a simple cleaning solution yourself. Whatever you decide, seek advice from a jewellery expert first.</p><h2 id="isPasted">Avoid Cleaning Damaged Jewellery</h2><p>Never clean any jewellery that is damaged, cracked or broken, because the additional handling will worsen the problem. If you find that a piece of jewellery is damaged, it should be set aside for repair as soon as possible.</p><h2 id="isPasted">Inspect Your Jewellery Regularly</h2><p>When having your jewellery professionally cleaned, it&apos;s a good idea to have each item checked and inspected for any possible problems. Addressing signs of damage, or loose gemstones will prevent any further damage or loss, keeping all of your pieces in excellent shape for years.&#xA0;</p><h2 id="jewellery-care-products">Jewellery Care Products</h2><p id="isPasted">You can be sure you have the right cleaning materials, silver and gold polishing cloths and other related care products when you shop with Shiels. Shop<a href="https://www.shiels.com.au/collections/jewellery-care-products">&#xA0;jewellery care products</a> now and easily online or in store today.</p><p>Learn more in our <a href="https://www.shiels.com.au/pages/jewellery-care">Jewellery Care Guide</a>.</p><h2 id="isPasted">How To Take Care Of A Watch</h2><p>It doesn&apos;t matter if you&apos;re looking to maintain a new watch or you&apos;re looking to take care of an old one, use our handy tips below to understand all you need to know about watch care and warranty. In order to serve you better, we have assembled the most common watch care issues.</p><h2 id="watch-cleaning">Watch Cleaning</h2><p>A soft, lint-free cloth can be used to remove stains and water sports on the case, glass and band of your watch. This action can be completed every day to keep your watch in top condition. Every few months, you should also consider performing a deep clean of your watch. Over time, oil and dirt can accumulate in the links and the bracelet. This is why it&apos;s important to remove the bracelet from your watch and thoroughly clean it with warm water. Make sure that your watch is completely dry before you reassemble it.</p><p>Learn more in our <a href="https://www.shiels.com.au/pages/watch-care">Watch Care Guide</a>.</p>

Care instructions

Choosing the right size jewellery is essential for both comfort and style. Here's a simple guide on how to make sure you get the perfect fit using the information provided on our product page:. Start by carefully reviewing the measurements provided o

<h2 id="choosing-the-right-size">Choosing the right size</h2><p>Choosing the right size jewellery is essential for both comfort and style. Here&apos;s a simple guide on how to make sure you get the perfect fit using the information provided on our product page:</p><p>Start by carefully reviewing the measurements provided on our product page. Pay close attention to dimensions such as length, width, diameter, and circumference depending on the type of jewellery you&apos;re interested in, whether it&apos;s a necklace, bracelet, ring, or earrings.</p><p>Some jewellery items come with adjustable features such as extenders on necklaces or bracelets, making them versatile for various sizes. Take note of these features if you prefer flexibility in fit.</p><p>Often, customers will provide feedback on the fit of jewellery items they&apos;ve purchased. Reading these reviews can offer insights into whether a particular piece runs true to size or if adjustments may be needed.</p><p>Many product pages include a size guide specific to the type of jewellery being sold, such as the <a href="https://www.shiels.com.au/pages/ring-sizes-chart">Ring Size Chart</a>. This guide may provide additional information on how to measure for a proper fit, especially for items like rings where accurate sizing is crucial.&#xA0;</p><p>Lastly, consider your personal style preferences. While some may prefer snug-fitting jewellery, others may opt for a looser or more relaxed fit. Choose a size that not only fits comfortably but also complements your aesthetic.</p><p>By following these guidelines and utilising the resources provided on our product page, you can confidently choose the right size jewellery that suits your style and ensures a comfortable fit. If you have any further questions or need assistance, feel free to reach out to our customer service team for additional support.</p>

Sizing

If you are willing to wait for an out-of-stock item, you can simply inform us of your decision. We will add a note to your order indicating that you are happy to wait until the item is back in stock. As soon as the product arrives in our warehouse, i

<h2 id="isPasted">What should I do if I am happy to wait for an out-of-stock item?</h2><p id="isPasted">If you are willing to wait for an out-of-stock item, you can simply inform us of your decision. We will add a note to your order indicating that you are happy to wait until the item is back in stock. As soon as the product arrives in our warehouse, it will be dispatched to you. We appreciate your patience and understanding.</p><h2 id="how-often-are-items-restocked">How often are items restocked?</h2><p><span style="font-size: 16px;">We strive to restock our items regularly to ensure availability for our customers. However, the frequency of restocking can vary depending on factors such as demand, production timelines, and supplier availability. You can reach out to our customer service team for more specific information about the restocking schedule for a particular item. We appreciate your patience and understanding as we work to keep our inventory replenished and meet the needs of our valued customers.&#xA0;<br></span></p><h2 id="why-do-you-limit-quantities-for-certain-products">Why do you limit quantities for certain products?</h2><h2 data-block="true" data-editor="3va67" data-offset-key="fgvd0-0-0" id="isPasted"><p>So we can offer our customers this wide range to choose from, we manage our quanitites for certain products because we are occasionally required to recall the items from our retail shopfronts.</p></h2><h2 id="isPasted">Why do you have different dispatch times for products?</h2><h2 data-block="true" data-editor="3va67" data-offset-key="fhlot-0-0" id="isPasted"><p>The dispatch time varies as we don&apos;t always have stock on hand and require the items to be picked up via a courier service to be delivered to our warehouse. On each item on the website, there is an estimated dispatch timeline. To receive your item is the quickest timeframe keep an eye out for the green truck on the product and collection pages. This green truck indicates a 1-3 business days dispatch time.</p></h2><h2 id="why-are-some-items-in-store-only">Why are some items in store only?</h2><p id="isPasted"><span style="font-size: 16px;">Due to our large range, some products are not kept in our online fulfilment centre but are in one of our retail stores. With over 50 stores across the nation, we encourage you to <a href="https://www.shiels.com.au/pages/store-locations">find your local store</a>.</span></p><p><br></p>

Stock availability

Unfortunately, we do not offer engraving. However, if you do like to engrave on your purchased products then you are welcome to have these services done through other third parties. Please also be aware that any alteration or repair done through thir

<h2 id="engraving">Engraving</h2><p id="isPasted"><span style="font-size: 16px;">Unfortunately, we do not offer engraving. &#xA0;</span></p><p><span style="font-size: 16px;">However, if you do like to engrave on your purchased products then you are welcome to have these services done through other third parties.&#xA0;</span></p><p><span style="font-size: 16px;">Please also be aware that any alteration or repair done through third parties will void your warranty with us. </span></p><h2 id="name-necklaces">Name Necklaces</h2><p>Crafted in sterling silver, our <a href="https://www.shiels.com.au/products/signature-sterling-silver-personalised-name-necklace-pendant-on-16inches-chain-60270638">name necklaces</a> have three elegant fonts to choose from. It can be personalised with 1 name from 3-5 and 6-8 letters. The name pendant is attached to a chain of your choice or purchase on its own. The total length of the necklet will vary depending upon the length of the name requested.</p><p><br></p>

Products

Materials

Care instructions

Sizing

Stock availability

Personalisation